Ordering from evyellie
These Terms of Purchase explain ordering, payment, delivery, cancellation, returns and refunds for purchases through evyellie. Please read them together with our Shipping Policy and Return Policy before placing an order.
evyellie is operated by Xinjiang Huitong Dingsheng Trading Co., Ltd.
- Business address: No. 4-A-6, 1st Floor, Building 68, Next to New World Building Materials Plaza, Jiefang West Road, Yining City, Ili Kazakh Autonomous Prefecture, Xinjiang
- Email: service@evyellie.com
- Phone: 0999-8982821
Product information and order details
Review the product description and any specifications or care information provided before ordering. Contact us if you need clarification. Check your email address and delivery address carefully so that order updates and the shipment can reach you.
If you notice an error after placing an order, email service@evyellie.com as soon as possible with your order number. We will confirm whether the order can be changed based on its fulfillment status.
Prices and payment
Product prices are shown in US dollars (USD). Available payment methods and the final order total are displayed at checkout before you pay. Review the product amounts, shipping charge and any taxes shown in that order summary before submitting your order.
If we identify a pricing or availability problem affecting your order, we will contact you rather than substitute an item or impose an additional charge without your agreement. If we cannot fulfill the order, we will notify you and promptly refund the payment for the canceled order.
Shipping
We currently offer delivery to eligible addresses in the United States. Shipping costs $2.99 for eligible U.S. orders below $39. Orders of $39 or more qualify for free shipping. Available options and final charges are shown at checkout. All amounts are in USD.
Orders are typically processed within 1–3 business days after payment is confirmed. Estimated delivery time is 10–20 business days after dispatch. Processing is separate from transit time, and delivery dates are estimates, not guarantees. We will email tracking information after dispatch.
If we cannot dispatch within the stated processing time, we will notify you with a revised estimate and explain your option to cancel for a refund. Where consent to a delay is required, we will request it. For delayed or missing packages, contact us with your order number so we can investigate and work with you on an appropriate resolution. A delivered tracking scan alone does not automatically close a missing-package report.
See the Shipping Policy for the full delivery and tracking process.
Order cancellation
To request cancellation, email us as soon as possible with your order number. Cancellation before dispatch depends on the order's fulfillment status. We will confirm whether we can stop the order. If cancellation is accepted, we will refund the payment for the canceled order to the original payment method. After dispatch, please follow the return process, without limiting your rights under applicable consumer law.
Preference-based returns
You may request a preference-based return within 30 calendar days after delivery. The item must be unused, in its original condition and in its original packaging. You are responsible for return shipping costs for a preference-based return.
Contact us before sending a return. Once approved, we will provide the appropriate return address and instructions. Do not send returns to our business address.
Item problems and refunds
If an item arrives damaged, defective, incorrect or materially different from its description, we will provide an appropriate replacement, refund or return solution at no additional cost to you. Contact us with your order number, a description of the issue and relevant photos if available.
The preference-based return window and unused-item and original-packaging conditions do not restrict remedies for faulty, incorrect or materially misdescribed goods, or rights under applicable consumer law.
Approved refunds for returned items are issued to the original payment method within 5–10 business days after we receive and inspect the return. Your payment provider may take additional time to post the credit. The Return Policy explains the full process.
Questions and consumer rights
If there is a problem with your purchase, contact service@evyellie.com or call 0999-8982821 so we can review it with you. Nothing in these terms removes any rights or remedies you have under applicable consumer law.
Our Terms of Service cover use of the website, and our Privacy Policy explains personal information handling. Changes to these policies do not retrospectively remove rights relating to an existing order.