About evyellie
Who operates this store?
evyellie is operated by Xinjiang Huitong Dingsheng Trading Co., Ltd. Our full business address and contact details are on our Contact Us page.
How can I ask about a product?
Email service@evyellie.com with the product name and your question. Review the product description and any specifications or care information provided before ordering.
Ordering and payment
What currency does the store use?
Product prices are shown in US dollars (USD). Available payment methods and the final order total are shown at checkout before you pay.
Can I change or cancel an order?
Contact us as soon as possible with your order number and your request. Cancellation before dispatch depends on the order's fulfillment status. We will confirm whether we can stop or change the order. If it has already been dispatched, please follow our Return Policy, without limiting your rights under applicable consumer law.
Shipping and tracking
Where do you deliver?
We currently offer delivery to eligible addresses in the United States. Available delivery options are shown at checkout.
How much does shipping cost?
Shipping costs $2.99 for eligible U.S. orders below $39. Orders of $39 or more qualify for free shipping. Available options and final charges are shown at checkout. All amounts are in USD.
How long will my order take?
Orders are typically processed within 1–3 business days after payment is confirmed. Estimated delivery time is 10–20 business days after dispatch. Processing time is separate from transit time. Delivery dates are estimates, not guarantees.
How do I track my order?
Once your order has been dispatched, we will email shipping confirmation and tracking information. If you cannot find the email, check your spam folder or contact us with your order number.
What if my shipment is delayed or missing?
Email us if tracking has stopped updating, delivery is overdue, or tracking says delivered but you have not received the package. We will help investigate; a delivered scan alone does not close your request. See our Shipping Policy for more information.
Returns and refunds
Can I return an item if I change my mind?
You may request a preference-based return within 30 calendar days after delivery. The item must be unused, in its original condition and in its original packaging. You are responsible for return shipping costs for a preference-based return.
What if my item is damaged, defective, incorrect or materially different from its description?
Contact us with your order number and details of the issue. Include relevant photos if available. We will provide an appropriate replacement, refund or return solution at no additional cost to you. The preference-based return window and unused-item and original-packaging conditions do not restrict remedies for faulty, incorrect or materially misdescribed goods, or rights under applicable consumer law.
Where should I send a return?
Email us before sending the item. After approval, we will provide the appropriate return address and instructions. Do not send returns to our business address.
When will I receive my refund?
Approved refunds for returned items are issued to the original payment method within 5–10 business days after we receive and inspect the return. Your payment provider may take additional time to post the credit. See our Return Policy for the full process.