Return Policy

Requesting a preference-based return

If you change your mind about an item, you may request a return within 30 calendar days after delivery. To qualify for a preference-based return, the item must be unused, in its original condition and in its original packaging.

These preference-based return conditions do not limit remedies for damaged, defective, incorrect or materially misdescribed goods, or any rights you have under applicable consumer law.

How to request a return

Email service@evyellie.com with your order number, the item you wish to return and the reason for the request.
For an item problem, describe the issue and include photos or videos where relevant and available. Let us know if you cannot provide them so we can discuss another way to assess the problem.
Wait for our response before shipping the item. Once your return request is approved, we will provide the appropriate return address and instructions.

Do not send returns to our business address or to an address printed on the shipping package unless we have specifically instructed you to do so. The return destination may differ from those addresses.

Who pays return shipping

Preference-based returns

You are responsible for the cost of return shipping if the return is due to a change of mind or personal preference. Use the return address and instructions provided by our support team, and retain proof of shipment.

Damaged, defective, incorrect or materially misdescribed items

If your item arrives damaged, is defective, is not the item ordered or is materially different from its product description, contact us with the details. We will provide an appropriate replacement, refund or return solution at no additional cost to you, including necessary return shipping when a return is required.

The 30-calendar-day preference-based return window and the unused-item and original-packaging requirements do not replace or restrict your rights concerning faulty, incorrect or materially misdescribed goods under applicable consumer law.

Refunds

We will notify you of the outcome after we receive and inspect your return. Approved refunds for returned items are issued to the original payment method within 5–10 business days after receipt and inspection.

Your bank or payment provider may take additional time to post the credit. If an approved refund has not been issued within the stated period, email us with your order number. If we agree that an item does not need to be returned, we will confirm the remedy and refund arrangements with you.

Any refund or other remedy required by applicable consumer law remains available. This policy does not reduce those rights.

Canceling an order before dispatch

Email us as soon as possible with your order number if you wish to cancel. Cancellation before dispatch depends on the order's fulfillment status. We will confirm whether we can stop the order and, if the cancellation is accepted, refund the payment for the canceled order to the original payment method. If the order has been dispatched, the return process above applies, without limiting your rights under applicable consumer law.