Delivery destinations and charges
We currently offer delivery to eligible addresses in the United States. Available delivery options are shown at checkout.
Shipping costs $2.99 for eligible U.S. orders below $39. Orders of $39 or more qualify for free shipping. Available options and final charges are shown at checkout. All amounts are in US dollars (USD).
Check your shipping address and order total before placing an order. If you are unsure whether we can deliver to your address, email service@evyellie.com before ordering.
Order processing
Orders are typically processed within 1–3 business days after payment is confirmed. This is the time used to prepare an order for dispatch and is separate from delivery transit time.
If we cannot dispatch your order within the stated processing time, we will notify you, provide a revised dispatch estimate and explain your option to cancel for a refund. Where your consent to a delay is required, we will request it rather than assume you agree. If we cannot fulfill an order, we will notify you and promptly refund the amount paid for the canceled order.
Estimated delivery time
Estimated delivery time is 10–20 business days after dispatch. Delivery dates are estimates, not guarantees. Carrier disruptions, severe weather or other delivery delays can affect the arrival date.
A delivery estimate does not limit your rights if an order is not fulfilled or does not arrive. Contact us if delivery is overdue so we can review the shipment and discuss an appropriate solution.
Tracking your order
Once your order has been dispatched, we will email shipping confirmation and tracking information. Carrier tracking may take time to show its first update. If you have not received the shipping email, check your spam folder or contact us with your order number.
Delayed or missing packages
Email service@evyellie.com with your order number if tracking has not updated for an extended period, your delivery is overdue or your package appears to be missing. We will review the tracking information, help investigate with the carrier or fulfillment provider, and work with you on an appropriate replacement, refund or other resolution.
If tracking shows delivered but you have not received the package, check the delivery location and with anyone who may have accepted it, then contact us. We do not automatically reject a missing-package report solely because tracking shows delivered.
Address changes and cancellation
Contact us as soon as possible if your shipping address needs correction or you wish to cancel. Cancellation before dispatch depends on the order's fulfillment status. We will confirm whether a change or cancellation is possible. Once an order is dispatched, please refer to our Return Policy, without limiting your rights under applicable consumer law.
Damaged or incorrect items
If an item arrives damaged, defective, incorrect or materially different from its description, contact us with your order number and relevant photos if available. We will provide an appropriate replacement, refund or return solution at no additional cost to you. Read our Return Policy for details.
Our business details are available on our Contact Us page.